Your Privacy Is Our Priority

1. Introduction and Purpose

bkkd is an online entertainment and betting platform in Bangladesh that places the highest importance on protecting its users' personal information. This privacy policy ("Policy") will explain in detail how bkkd collects, stores, uses, and protects your information.

We believe that transparency and trust are the foundation of a long-term relationship. That is why we do not hide anything — every matter is clearly stated in this policy. Creating an account on the bkkd platform or using its services means you agree to this policy.

This policy may be updated from time to time. We will notify you in advance of any significant changes — by email or through a notice on the platform.

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2. What Information We Collect

bkkd collects only the information that is necessary to provide services, verify identity, and ensure security. The categories of information collected are listed below:

2.1 Personal Identification Information

For account registration and verification, we collect:

• Full name (Bengali or English)
• Date of birth (for age verification — users aged 21 and above only)
• National ID card or passport number (for identity verification)
• Mobile number
• Email address (where applicable)
• Residential address

2.2 Financial Information

To process transactions, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Basic bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date and amount

Important: bkkd never collects your full PIN, password, or full bank card number. Financial information is always stored in encrypted form.

2.3 Technical Information

Information automatically collected during platform use:

• IP address
• Device type and operating system
• Browser type and version
• Platform activity logs (login time, page visits)
• Cookie and session data

2.4 Gaming Data

• Play history, bet amounts, and outcomes
• Bonus usage information
• VIP level progress
• Preferred games and provider information

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3. Purpose of Data Use

bkkd uses your information only for the following purposes:

3.1 Service Delivery and Operations

• Creating and managing accounts
• Processing transactions (deposits and withdrawals)
• Managing promotional offers and bonuses
• Providing customer support
• Delivering VIP program benefits

3.2 Security and Identity Verification

• Preventing fraud and unauthorized access
• Required verification related to anti-money laundering
• Age verification (users aged 21 and above only)
• Detecting multiple accounts

3.3 Communication

• Notifying you of important policy changes
• Sending transaction confirmation messages
• Responding to your requests
• Sending responsible gaming information (where applicable)

3.4 Platform Development

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Developing new services and features

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4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the bkkd website. Cookies are small data files stored on your device that improve platform functionality and remember your preferences.

4.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, carry out security checks, and process transactions. These cookies cannot be disabled.

4.2 Performance Cookies

These analyze how different sections of the platform are being used. They contain no personally identifiable information — data is stored in aggregated form.

4.3 Cookie Controls

You can control non-essential cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to stop working correctly.

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5. Data Sharing and Third Parties

bkkd does not sell your personal information to any third party. However, information may be shared with selected partners in certain specific circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Identity verification services: Minimal information may be shared with approved service providers during the account verification process.
• Legal obligations: Information may be provided pursuant to a court order or a lawful request from a competent authority.
• Game providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may process gaming session data — however, they do not receive your financial or identity information.

All third-party partners are required to comply with strict confidentiality agreements. They may use information only for the specified purpose — not for any other purpose.

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6. Data Protection and Security

To protect your information on the bkkd platform, we have implemented industry-standard technical and administrative measures:

6.1 Technical Protection

• SSL (Secure Sockets Layer) encryption — for all data transfers
• Data stored on servers is kept in encrypted form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

6.2 Administrative Protection

• Only authorized personnel have access to personal information
• Regular staff training on data privacy
• Access logs for data access are maintained

While we strive to ensure the highest level of security, no digital system is entirely risk-free. We therefore ask that you do not share your account password with anyone and that you exercise caution when using sensitive information on public Wi-Fi.

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7. Data Retention Period

bkkd retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account data: For the entire duration the account remains active and for a specified period thereafter.
• Financial transaction records: Retained for an extended period as required for financial regulation and audit purposes.
• Closed account data: Retained for a specified period to prevent fraud and meet legal obligations.
• Marketing consent: Until you withdraw your consent.

Once retention is no longer necessary, information is securely deleted or anonymised.

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8. Your Rights

You have the following rights in relation to your account with bkkd:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: In certain circumstances (where there is no legal barrier), you may request that your information be deleted.
• Right to restrict processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to portability: You may request a copy of your information in a structured format.
• Right to withdraw marketing consent: You may request to stop receiving promotional communications at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

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9. Protection of Minors

bkkd strictly provides services only to those aged 21 or above. We do not intentionally collect information from any minor.

If we become aware that someone under the age of 21 has created an account, that account will be immediately closed and the associated information will be securely deleted. If you become aware that a minor is using our platform, please contact us.

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10. Third-Party Links

If the bkkd platform contains links to external websites, bkkd is not responsible for the privacy policies of those websites. Each external site has its own privacy policy — reviewing them is your own responsibility.

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11. Policy Changes

bkkd may update this privacy policy from time to time to keep pace with market, technology, or legal changes. In the case of significant changes:

• The update date on this page will be changed
• Registered users will be notified by email or through a platform notice
• Re-consent may be required for significant changes

Continuing to use the platform after changes have been made means you agree to the updated policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team: